Shipping & Return Policy

SHIPPING

Shipping costs are reflective of the Canada Post Expedited Parcel mailing fees. In order to provide the best price to our supporters we do not include tracking in our shipping, however this is available upon request. Shipping prices are estimates and subject to adjustment by Canada Post. The $20 shipping fee allows us to ship anywhere in Ontario. When your order ships, we will send a confirmation email.

 

We are committed to making sure your order arrives on time but Secondhand Stories cannot be held responsible for delays or interruptions in postal service. Please be prepared for the possibility of Canada Post delays due to high volume during Covid-19.

 

At this time we only offer Canada-wide shipping on bookmarks. As there is not a checkout option for this, please e-mail us at liz@secondhandstories.ca and we will create a custom listing.

 

We reserve the right to verify and approve all orders before shipping.

 

 

RETURN POLICY

Sale items, bookmarks, puzzles and jewelry are final sale. All other items may be returned for exchange or store credit (minus shipping) within 7 days of receipt. 

 

To return an item email liz@secomdhandstories.ca.

 

Item must be returned in the same condition which purchased. returned with a postmark no later than 7 days after receipt. Only returns meeting the above requirements will be processed. All return shipping is paid by customer. Please note: returns for exchange will incur a $15- shipping fee for sending the new item (this includes items that were originally shipped for free).